The African Institute for Capacity Development (AICAD) continues to uphold its commitment to fostering strong, meaningful relationships with its valued customers. Recognizing that customers form the foundation of its growth and impact, AICAD places great importance on nurturing and appreciating these vital connections.
In a move to strengthen this commitment, the Customer Relations Office is working hand-in-hand with the Executive Director’s Office to ensure customer needs are met with professionalism, efficiency, and care. This collaboration aims to promote open communication, timely service delivery, and a more personalized experience for all those who interact with the Institute.
As a show of appreciation, AICAD recently held a brief ceremony at its Guest Section to honor and recognize some of its long-term customers. The Executive Director, in his remarks, thanked them for their continued trust and support, noting that such partnerships have played a pivotal role in enabling AICAD to deliver on its mandate of promoting poverty reduction and sustainable development across Africa.
“Our customers are not just clients – they are partners in our mission. We are deeply grateful for their loyalty, feedback, and collaboration over the years,” said the Executive Director during the event.
Through continued engagement and consistent service excellence, AICAD reaffirms its dedication to delivering value and building lasting relationships with all stakeholders. The Institute remains committed to ensuring that every customer interaction reflects its values of integrity, respect, and service.
